Services And Support

Services & Support

YOUR SATISFACTION IS OUR OBJECTIVE
The FMS Customer Support organization's goal is to provide rapid response to your support needs, expert training, and application support.
YOUR SATISFACTION DETERMINES OUR FUTURE SUCCESS
Our Customer Support Center is organized to provide telephone problem solving or dispatch a service engineer for on-site services from service centers across the U.S.
FMS offers a full range of support and services including new product installation, training, on-site service and extended service contracts from local service engineers.
FMS TECHNICAL SUPPORT
	Technical Support Hotline: 781-891-6522

Our Customers Come First.

FMS has a continuously growing network of support services designed to provide high quality service to our customers. Our goal is to provide the highest quality instruments available, backed by a commitment to quality, service, and support.

At FMS we are always looking for ways to improve the service and value we provide to our customers. We welcome comments and suggestions. Please call (781) 891-6522 (U.S.A.) and ask for the Technical Support Manager.

Domestic Technical Support Hotline

Technical assistance is available at (781) 891-6522.

Support specialists are available from 9:30 a.m. to 5:30 p.m. ET, Monday–Friday (excluding holidays). The hotline is available to take messages 24 hours a day, 7 days a week. When calling from international locations, please call +(781) 891-6522.

24-Hour Parts Delivery

We can provide next-day shipping of orders for most routine parts and expendables received before 3:30 p.m. ET. Call our Order Entry Department at (781) 891-6522 to order.

Extended Warranties and Service Contracts

We offer a wide range of extended warranties and service contracts designed to meet your specific needs. Request our Maintenance Agreement for details.

Upgrade Products

Call for more information on upgrading existing FMS equipment.

Computerized Tracking System

Some services are automatic and free of charge—like our customer tracking system. We keep your company and equipment information on file to help when you call for any reason: parts, repairs, or troubleshooting.

Applications Support

Technical support for customers interested in specialized applications is also available. When purchased as an option, a support chemist provides specific applications training on-site. Request our Applications Package for details. Free application/technical notes are available. Call (781) 891-6522 for information.

System Support and Training

All instruments receive performance verification with installation. Training is available, as a purchase option, in instrument familiarization and operation, maintenance, and minor repairs. An operator’s manual is included with all instrument shipments. Call for information on additional training.

Leasing

FMS offers a number of ways to help you get the equipment you need, for as long as you need it. If a capital equipment purchase is not in your plans, you can lease or rent any product we carry. Renting is an ideal solution for short-term projects, or choose our rent-to-own or lease plans if you want to keep your option to buy.

For additional Information please contact FMS at onlineinfo@fms-inc.com